Overview
At PHi Brewing Co., we are committed to providing our customers with the highest quality products and services. If for any reason you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy below to understand how we handle returns, refunds, and exchanges.
1. Eligibility for Refunds
Refunds are only available for products purchased directly PHi Brewing Co. via our official website or authorized retail partners.
To be eligible for a refund, the product must be:
Unopened and in its original packaging.
Returned within 14 days of the delivery date.
Accompanied by a proof of purchase (order confirmation email or receipt).
Perishable goods such as beer are exempt from being returned if opened, unless they are defective or damaged.
2. Non-Refundable Items
Products that have been opened or consumed.
Gift cards.
Any promotional or discounted items.
3. How to Request a Refund
To initiate a refund, please contact our customer service team at admin@phibrewing.com within 14 days of receiving your order. Please include your order number, details of the product, and the reason for the refund request.
Our team will review your request and, if approved, provide instructions on how to return the product to us.
4. Returning Products
Customers are responsible for the cost of returning the product to us unless the item is faulty or damaged upon arrival.
We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your returned item.
5. Processing Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at admin@phibrewing.com with photos of the damage and your order details.
We will arrange for a replacement or refund, including covering the cost of return shipping if necessary.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at admin@phibrewing.com.
8. Contact Information
For any questions related to our refund policy or for assistance with your return, please contact our customer service team at admin@phibrewing.com.
9. Changes to This Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to orders placed after the effective date of the change.
Thank you for choosing PHi Brewing Co. We value your business and aim to ensure that every experience with our products is a positive one.
